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Frequently Asked Questions

For queries contact us on the following emails, there is a 48 hour response time for each email. All the common queries faced by customers are answered in the F.A.Q. section.

Assistance

For password or download issues, technical support - please contact us directly via email: support@selftestengine.com.
For purchase or payment issues - please email to support@selftestengine.com.
For queries on SelfTestEngine products, product purchase - please contact sales team support@selftestengine.com.

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If you are using a Visa, Mastercard, or Discover card, it is a 3 digit number that appears to the right of your card number:

If you are using an American Express card, the verification number is a 4 digit number that appears on the front of your card, above and either on the left or right of the card number:

90 Days 100% Money Back Guarantee

SelfTestEngine.com guarantees that you will pass your next exam using our verified study materials and practice exams. If for any reason you do not pass your exam, SelfTestEngine.com will provide you with a full refund or another exam of your choice absolutely free within 90 days from the date of purchase.

Under What Conditions I can Claim the Guarantee?

Full Refund is valid for any SelfTestEngine testing engine purchase where user fails the corresponding exam within 14 days from the date of purchase of exam. Product exchange is valid for customers who claim guarantee within 90 days from date of purchase. Customer can contact SelfTestEngine to claim this guarantee and get full refund at billing@selftestengine.com. Exam failures that occur before the purchasing date are not qualified for claiming guarantee. The refund request should be submitted within 7 days after exam failure.

The money-back-guarantee is not applicable on following cases:

Selftestengine.com user can claim another exam within 2 weeks from the date of purchase if they fail the exam. The claim for exchange guarantee should be filed in within the 7 days of failure of the exam; otherwise selftestengine.com reserves the right of final decision. We recommend at-lest one week of preparation. As the material that we offer needs at least 1 week of training. Any exam failure before the date of purchase or within 1 week of purchase will not be entertained under our guarantee claim.

Expired, Retired or Wrong purchases are exempted from refund claim.
No guarantee claim if the account's holder name on selftestengine.com is different than the candidate's name.
Buying product on discount and value packs, under the limitations of guarantee.
Guarantee policy applies only to Questions and Answers test engine, there is no guarantee on PDF Study Guide.
As we offer practice questions for Training Courses, Avaya, Cisco, CISSP, EMC, HP, Microsoft, Oracle, PMI and SSCP guarantee is not valid in case of failure in these exams.